JUNO TERMS & CONDITIONS

Last Updated: 10 July 2026

1. Introduction

Welcome to JUNO (“JUNO”, “we”, “our” or “us”). These Terms and Conditions govern your use of the JUNO website, products and services, including our toy subscription service and toy library.

By accessing our website, creating an account or subscribing to any JUNO service, you agree to be bound by these Terms and Conditions.

2. About JUNO

JUNO is a toy subscription and toy library service that provides families with access to high-quality, age-appropriate toys through a monthly membership subscription.

All toys supplied by JUNO remain the property of JUNO at all times. Subscribers are granted the right to use the toys during an active subscription period but do not acquire ownership of the toys.

3. Eligibility

To subscribe to JUNO, you must:

• Be at least 18 years of age;
• Reside within a current JUNO delivery area;
• Provide accurate, complete and up-to-date information;
• Maintain a valid payment method.

JUNO reserves the right to refuse or cancel any subscription that does not meet these requirements.

4. Subscription Membership

4.1 Monthly Subscription

JUNO operates on a recurring monthly subscription model. Subscription fees are charged monthly in advance and will automatically renew each month unless cancelled in accordance with these Terms and Conditions.

4.2 Subscription Plans

Subscribers select the membership option that best suits their family’s needs and budget. Each subscription provides access to the JUNO Toy Library in accordance with the subscriber’s selected plan.

4.3 Keeping Your Toy Box

Subscribers are not required to refresh or return their toy box every month.

You may keep your toy box for as long as you wish, provided:

• Your subscription remains active; and
• Monthly subscription payments remain up to date.

4.4 Toy Box Refreshes

Subscribers may request a new toy box at the start of a new subscription month.

Once a refresh request has been made:

• A collection of the current toy box will be arranged;
• A new toy box will be delivered; and
• Toy selections remain subject to availability.

5. Toy Selection

Subscribers curate their own toy boxes by selecting toys from the JUNO Toy Library.

Toy availability is subject to:

• Inventory levels;
• Existing reservations;
• Maintenance and cleaning schedules;
• Age suitability.

JUNO cannot guarantee the availability of any specific toy at any given time.

6. Delivery and Collection

6.1 Delivery Areas

JUNO currently operates within selected areas of Johannesburg, South Africa. Delivery areas may be expanded from time to time.

Subscribers will be informed during registration whether their address falls within our serviceable area.

6.2 Delivery and Collection Fees

Standard delivery and collection services within our designated service areas are included in the monthly subscription fee.

6.3 Delivery Timeframes

Once:

1. Your subscription has been activated; and
2. Your toy selections have been completed,

JUNO will endeavour to deliver your toy box within three (3) working days.

Delivery timelines are estimates and may occasionally be affected by circumstances beyond our reasonable control, including:

• Traffic delays;
• Public holidays;
• Severe weather conditions;
• Operational disruptions.

6.4 Collections

Collections only take place once a subscriber has requested a new toy box.

Subscribers are not required to return toys on a monthly basis if they wish to continue enjoying their current selection.

6.5 Missed Deliveries and Collections

An adult (18 years or older) must be available at the delivery or collection address.

If no one is available at the agreed time, JUNO reserves the right to reschedule the delivery or collection for the next available date.

Repeated failed delivery or collection attempts may result in the temporary suspension of subscription services.

7. Care of Toys

Subscribers are responsible for all toys in their possession and agree to:

• Use toys as intended;
• Supervise children during play;
• Store toys safely and appropriately;
• Return toys with all accessories and components.

Normal wear and tear is expected and accepted.

8. Lost, Missing or Damaged Toys

Subscribers may be charged for:

• Lost toys;
• Missing pieces;
• Excessive damage;
• Irreparable damage caused by negligence, misuse or intentional damage.

JUNO reserves the right to determine whether damage exceeds reasonable wear and tear.

Replacement costs may be charged to the payment method stored on the subscriber’s account.

9. Cleaning and Safety

All toys are inspected, cleaned and sanitised between subscriptions.

Subscribers should inspect all toys upon delivery and notify JUNO within twenty-four (24) hours should:

• A toy appear damaged;
• A piece be missing;
• A safety concern be identified.

10. Payments

10.1 Subscription Fees

Subscription fees are payable monthly in advance and will automatically recur until cancelled.

10.2 Authorisation

By subscribing to JUNO, you authorise JUNO to charge your nominated payment method for:

• Monthly subscription fees;
• Replacement costs for lost or damaged items;
• Any outstanding balances due to JUNO.

10.3 Failed Payments

Should a payment fail or be declined, JUNO reserves the right to:

• Suspend your subscription;
• Delay deliveries or collections;
• Restrict access to the Toy Library until the account is brought up to date.

11. Cancellations and Pauses

11.1 Cancellation by Subscriber

Subscribers may cancel their membership at any time through their online account or by contacting JUNO.

To avoid being charged for the next subscription period, cancellations must be submitted prior to the next billing date.

11.2 Return of Toys Following Cancellation

Upon cancellation, all toys must be returned to JUNO within the timeframe communicated by our team.

Failure to return toys may result in replacement charges and additional recovery costs.

11.3 Subscription Pauses

JUNO may, from time to time, offer subscribers the option to pause their membership in accordance with the policies communicated on the website.

12. Promotions and Offers

JUNO may offer promotions, discounts or referral campaigns from time to time.

All promotions are subject to specific terms and may be amended or withdrawn at any time.

13. Intellectual Property

All content on the JUNO website, including but not limited to logos, branding, graphics, copy, designs, photographs and illustrations, remains the property of JUNO and may not be copied, reproduced or used without prior written consent.

14. Privacy and Protection of Personal Information

JUNO is committed to protecting your privacy and processing personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).

Please refer to our Privacy Policy for further information regarding how we collect, use and protect your personal information.

15. Limitation of Liability

To the fullest extent permitted by law, JUNO shall not be liable for:

• Any indirect or consequential loss or damages;
• Injury arising from the misuse of toys;
• Delays caused by circumstances beyond our reasonable control;
• Temporary interruptions to the website or services.

Nothing in these Terms and Conditions limits any rights afforded to consumers under applicable South African law, including the Consumer Protection Act.

16. Amendments

JUNO reserves the right to amend these Terms and Conditions from time to time.

Updated Terms and Conditions will be published on the website and become effective immediately upon publication.

17. Governing Law

These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of the Republic of South Africa.