Frequently Asked Questions
Read more about how our rental service works and how to purchase toys separately
Get to know the process
Everything at JUNO is designed around one simple belief: that play is one of the most powerful ways children learn, connect, imagine and discover the world around them.
What is JUNO?
JUNO is a modern toy subscription service that gives families access to a library of high-quality, age-appropriate toys without the cost and clutter of buying new toys every month.
How does the subscription work?
Choose the monthly subscription that suits your budget, browse our toy library, and build your own toybox from our collection. We deliver your toys to your door, and when you’re ready for something new, simply request a swap.
Do I need to swap my toys every month?
No. Your subscription is billed monthly, but you can keep your toys for as long as you’d like. Simply request a new toybox whenever your child is ready for their next play adventure.
How do I choose my toys?
Once your subscription is activated, you’ll have access to our online toy library where you can browse toys by age and developmental stage and build your own toybox.
How many toys can I have at one time?
The number of toys available to you depends on your subscription value and the toy credit included in your plan.
Do I own the toys?
No. All toys remain the property of JUNO. Your subscription gives you access to a constantly evolving toy library, allowing your family to discover new toys without accumulating clutter.
Is delivery included?
Yes. Delivery and collection are included in your monthly subscription fee within our service areas.
Where do you deliver?
JUNO currently operates in selected areas within Johannesburg. During sign-up, you’ll be able to confirm whether your address falls within our delivery zone.
How long does delivery take?
Once your subscription is activated and your toybox has been selected, your first delivery will take place within three working days.
How do swaps work?
When you’re ready for new toys, simply request a swap through your account. We’ll arrange to collect your current toys and deliver your new toybox at the same time.
Are the toys cleaned and sanitised?
Absolutely. Every toy goes through a thorough cleaning and sanitisation process before being delivered to its next family.
Are the toys safe?
Yes. We carefully select high-quality, age-appropriate toys from trusted brands and inspect every toy between rentals. As with all children’s toys, adult supervision is always recommended.
What happens if a toy gets damaged?
We understand that toys are meant to be played with. Normal wear and tear is expected and accepted.
If a toy is lost or damaged beyond reasonable use, we may charge a fair repair or replacement fee.
What happens if a piece is missing?
Please let us know as soon as possible if something is missing from your delivery. We ask that you report any missing items within 48 hours of receiving your toybox.
Can I cancel my subscription?
Yes. You may cancel your subscription at any time by providing 20 business days’ notice in line with our Terms & Conditions.
What happens if my payment fails?
We’ll notify you if a payment is unsuccessful. Your subscription may be temporarily paused until payment has been resolved.
Why rent toys instead of buying them?
Children develop quickly and often lose interest in toys after a short period of time. JUNO gives your family access to fresh, engaging and developmentally appropriate play experiences without the expense and clutter of constantly buying new toys.
Who is JUNO for?
JUNO is designed for families with children from birth to early childhood who want a smarter, more sustainable and more affordable way to learn, play and discover.
